Question – I have seen other brands of caps online. What is the difference?

Answer – We are the original! All of our materials are U.S. made and have been successfully used in the Tanning Industry for 11 years. We have proprietary processing that protects our caps from breaking down following acetone exposure.
Don’t be fooled by knock offs!

2) Question – Why do we ask that Acetone only be placed on the round end of the removal pads?
Answer – a) If the upper flat side of the removal pad remains relatively dry, it will catch the excess acetone from dripping.
b) The round end of the removal pad is the end that is inserted into the cap first. This assures the acetone is on the part of the pad that is covering the entire nail.

3) Question – Can I use cotton instead of the removal pads?
Answer – Yes, BUT here are reasons to consider otherwise.
• A negative concern from professional tech customers and at home users is the messy dripping of acetone. Cotton of any form does not contain good wicking properties. Cotton will not hold onto liquid therefore dripping is inevitable! Our foam was designed specifically to hold liquid. This feature is the reason you should find yourself using less acetone. This saves money.
• When using cotton there can be inconsistency when placing the cotton over the nail. There can be gaps not only between the nail and the cotton ball but also the amount of acetone that is on the cotton. Our pads are designed to mate with the cap, the pad and cap work as a team to cover the nail consistently top to bottom and from side to side with an equal amount of acetone.
• Our tech customers also disliked picking the remaining tacky cotton away from nails following soaking. Our pads do not stick to the nail.

4) Question – There is pink dye on the removal pad that appears to be coming from the cap.
Answer – a) No need for concern. When acetone is first introduced to the inside of the cap the cap can slightly slough off some color. It should subside after a few uses. It is not a sign of material breakdown.

5) Question – How do I sterilize NailMates caps? Can the pads be sterilized?
Answer – a) We recommend using Barbasol for the caps. Heat sterilization can be hard on the material.
Simply drop in solution between clients, clean at the end of day and leave them out of solution for overnight storage. Many of our busy customers have 2 sets, one being sterilized as the other is in use.
Note: If caps soak for hours or overnight you may find them becoming a bit floppy and more pliable.
This is natural; the caps will regain shape after drying out.
We do not guarantee sterilization standards will be met when using Barbasol for pads. We have made every effort to make pads affordable to replace.

6) Question – Do NailMates caps and pads need to be washed after use?
Answer – a) Both the pads and caps are extremely forgiving. However, as with most products that are exposed to dirt, grime or chemicals it does make common sense to rinse following use. The goal is to help them last and any effort is a good one. Therefore, it does make sense to remove foreign chemicals from both the pads and caps; after all many of these products are fairly abrasive.

7) Question – What do I do if I have a client with a HUGE thumb?
Answer – a) Per directions, a ¼” slit can be cut on the back of the cap to open the end of the cap further. If the thumb is unusually large and you aren’t certain how much room you will need, place the cut on the side of the cap instead of the back. If you then need further room you can cut the opposite side as well. This should give you considerable room. The cap should still have sufficient structure to hold the pad for the next smaller customers thumb.

8) Question – What do you recommend for extremely TINY fingers?
Answer –a) This too should be rare, but if it does occur we recommend a couple of things. Double up the pad for those fingers. If you are an ‘at home’ user it won’t matter using a second pad because the pads can be reused. If you are a professional we recommend storing that client’s pads in a baggy for their next appointment. Therefore you won’t be wasting additional pads on those extremely tiny fingers.
Another option is to simply restrict unnecessary motion for that particular customer. Although this does defeat one of our main features, you will still experience the other benefits of using NailMates.

9) Question – Are there polishes that remain a challenge to remove in spite of using NailMates?
Answer – a) Following 10 months of pre-market testing, we only found 2 products thus far that was a bit of a challenge.
The first would be a heavy flake glitter polish, the brand was Indie. NailMates did their thing alright, but our pad did not have enough structure to wipe the glitter flakes from the nail after processing. A cotton ball was needed after to apply enough pressure to wipe the remaining flakes away. General glitter products have not caused similar issues.
The second was Sensationail products. This is a terrific long lasting polish, but their formula is so strong it does pose a challenge when trying to cut down on the long processing time required of their products. To prove this point, we tested NailMates with these polishes on natural nails and over acrylic. The acrylic nail began to melt before the polish. Stick with the manufacturers recommended time for soaking; you may even have to add a little time as they are optimistic. Use NailMates so you are at least able to move about freely during the necessary time needed to remove their product.

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